WordPress Support Plans
I’ve seen many sites over the years that have run into all sorts of expensive problems due to poor maintenance. All of that can be avoided with a monthly WordPress Support Plan.
WordPress websites need regular attention because they typically use 3rd party plugins and themes, for which updates are frequently released. These updates fix bugs, add new features and, most importantly, patch security issues.
My WordPress website support plans ensure your website is up to date, protected and performing properly.
In addition, they each include some support time for adding new content or editing existing content, leaving you free to get on with running your usual day-to-day business.
Essentials Plan
Basic WordPress Support-
Wordpress Core, theme & plugin updates
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Monthly virus/malware scans
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Monthly site backups
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Emailed monthly report on website updates and health
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30 mins support time for requested site fixes and content edits* -
24/7 Uptime Monitoring (notifies you automatically if your website goes down at any time) -
Monthly removal of spam comments -
Database Optimisation
Standard Plan
Enhanced WordPress Support-
Wordpress Core, theme & plugin updates
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Monthly virus/malware scans
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Monthly site backups
-
Database Optimisation
-
Emailed monthly report on website updates and health
-
30 mins support time for requested site fixes and content edits*
-
24/7 Uptime Monitoring (notifies you automatically if your website goes down at any time)
-
Monthly removal of spam comments
Advanced Plan
Premium WordPress Support-
Wordpress Core, theme & plugin updates
-
Monthly virus/malware scans
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Monthly site backups
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Database Optimisation
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Image Optimisation (for site speed)
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Emailed monthly report on website updates and health
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60 mins support time for requested site fixes and content edits*
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24/7 Uptime Monitoring (notifies you automatically if your website goes down at any time)
-
Monthly removal of spam comments
Silver Website Care Plan
£65
per month
- 30 mins support time for routine site content edits and fixes, consultation, requests*
- WordPress core, plugin, theme updates
- Daily full site backup with restore functionality.
- Enhanced site security: protect your site from brute force attacks, WordPress hacks and malware
- Uptime monitoring – alert is sent within 1 min if your site goes down
- Basic Analytics reporting – included in website care report
- Bespoke monthly website care report emailed to you, detailing site health, updates and custom work done.
You can choose to add hosting if you wish, on the next page
Gold Website Care Plan
For more dynamic sites like WooCommerce, Membership sites and Learning Management Systems
£110
per month
All of the above, PLUS:
- 60 mins monthly support time
- Hosting included
- Image compression for improved site speeds
- GDPR compliance – cookie scanning and popup for opt in/out
Website Hosting
Hosting can be bought as an add-on for the Silver Plan (the Gold Plan includes hosting), or independently of any support package.
£10
per month
- Free site migration from your old web host
- Staging site included for testing new features and designs
- SSL certificate included
- 5GB Disk Storage
- Enhanced DDoS Protection for better security
- Free CDN for faster site speeds.
None of the above includes licenses for plugins or themes. Clients must purchase their own licenses. Hosting does not include cPanel/Dashboard access.
Essential Information
- WooCommerce sites MUST use the Gold package as they are more complex to manage.
- Clients on my support plans are charged at a discounted hourly rate for any work performed outside of the support plan remit.
- Support time requests: For emergencies (e.g. website down, payments not working, contact form broken) all efforts will be made to fix the issue within 24 hrs (usually within a few hours). For all other non-urgent requests such as site edits please allow 48 hrs notice minimum. Support time cannot be used for new site builds or rebuilds – it is for smaller tasks that might typically take up to an hour.
- Unused support time does not carry over into the next month.
- Hosting and domain account access will be required for effective site maintenance.
- Both support plans include any necessary communication with hosting/domain companies to fix issues.